The art works are normally in stock already. But every single piece of jewelleries will made to order individually. They could take around 1 weeks to produce. When the piece is in stock, it will be delivered right away or within 2 business days.

Product process is all manufactured by hand and each piece might vary slightly with the photo on the online store.

For the Artwork paintings, every single piece is only one. Once they are sold, you cannot buy them.

We suggest use a metal specific polishing cloth to clean your jewelleries.

If you want to clean your jewellery with water, advice you wash them with warm water with a skiff of soap or toothpaste. 

The precious metals can change their brightness by time, that is not a manufacturing fault. Blackening which means oxidisation of silver jewellery is naturally happen. And they can go away by washing with toothpaste.

We suggest do not place your pearl jewelleries on the hard, rough surfaces. Also, do not put pearl in water, do not expose to cosmetic or perfume, do not wear with woven clothing. You have to care your pearl with a wet cloth and a small amount of cleaning products. Pearl is delicate and vulnerable, so they will go long last if you care more.

To book a class, an appointment is necessary.

The participants are going to use tools such as a hammer, jeweller saw, and torch. You have to attention while use them and look after yourself as teacher cannot take care of all participants during the lesson. And the class have no in charge of injuries occurred by participant’s carelessness.

Booking fee or deposit is not refundable. Rescheduling is available until 2 days.

Customer have to be aware of the policy before booking.

Every single piece of paintings is only one piece in this world. They are all manufactured by hand with long labour time. The copyright of paintings is under HEE CHO Art and Jewellery, you cannot copy or sell as a commercial purpose.

We send every each piece in a perfect condition in a sturdy package. We are not in charge to compensation of items lost, damaged, or stolen during the post.

Orders amount over than $300 will be shipped with DHL express international.

Orders amount under than $300 will be shipped with Australia Post express.

Delivery progress can be prolonged because of the flight issue or in holiday season.

In case of Re-sizeable jewellery, we offer one time of free re-sizing for the items over $150 excluding postal fee. If you need a re-sizing, please contact us in advance and send it to our address with size detail you want to go. Any additional service of re-sizing, $30 service fee will be occurred.

We encourage repair your broken item because our jewellery has a high value and worth to keep forever. One free repair is offered excluding postage fees on the piece of damage due to leak of craftmanship for example, Crack or tear off. Most of items will be fixed with low fees.

You can exchange your item for free except postage costs to the other item or a credit note.

The returning should be done within 20 days from your purchase date. Retuned piece must be clean as an original condition, unworn, unwashed. And you have to present the purchased invoice.

Return pieces should be in their original packaging. If you send returned item not in an original packaging, we regard this as a violation of return policy, will re-sent to the customer as a pay on delivery.

We cannot give you refund for the post fault or change of mind. Refunds will be happened as a last resort if the piece received in faulty. Please specify the faultiness as soon as you receive. Request the refund and send us back within 20 days from your purchased date. Faulty piece might be able to repair for free.

For the jewellery making workshop, cancelation or refund is not allowed if it is not an exceptional issue. But rescheduling is available until 2 days before.

You can hold the item you want to buy with 50% of deposit to make sure your piece is keeping secure. The rest of balance must be paid within 30 days from the day you pay deposit. Otherwise, deposit or the piece will be forfeited.

For the reason of very unique and specified design, customized piece is not allowed to be return or exchange.

Customizing ones are specially designed and manufactured by hand for only one person.

We can clean up or polish or repair your piece by negotiation, but we cannot rework due to changing of mind.

HEE CHO Art and Jewellery STUDIO

132 Glenferrie Rd. MALVERN. VIC 3144. Australia

CONTACT: / PHONE: 0434783572.     

Personal Information sharing Policy  ㅣ  Refund or exchange Policy

OWNER : Heecho Oh (ABN 99488488520) 

Copyrightⓒ 2020 HEE CHO Art and Jewellery  All Rights Reserved